Return & Refund Policy

1. Eligibility for Replacement or Return

Due to food safety and hygiene regulations governing consumable agricultural tea products, opened or unsealed packages cannot be accepted for return. However, replacements or full refunds are honored under the following circumstances:

• The product package arrived physically damaged or compromised during transit.
• The incorrect blend, variant, or quantity was delivered.
• A documented batch defect or quality discrepancy is verified.

2. Reporting a Discrepancy

To initiate a replacement or refund, please notify our customer care team within 48 hours of receiving the delivery. Please provide:

• Consignment Order / Tracking ID.
• Photographs clearly displaying the outer shipping carton and inner seal discrepancy.

3. Refund Processing Timeline

Upon verification and approval by our quality team, refunds will be credited back to your original mode of payment within 5 to 7 business days. Alternatively, an expedited replacement package will be dispatched at zero additional shipping cost.

4. Cancellation Policy

Orders may be canceled without penalty before dispatch from our warehouse. Once a shipment has been assigned a tracking number and handed to the courier partner, cancellations cannot be processed.

5. Support & Claims Concierge

Direct inquiries and return claims:
Phone: +91 98185 54415
Email: info@hindustantea.com | hindustanteacompany@gmail.com